Last Updated: August 2026
This Shipping & Delivery Policy governs the delivery of products purchased on uzionline.in. By placing an order on our website, you agree to the terms outlined below. For any queries related to shipping, delivery or orders, please write to us at info@uzionline.in.
1. Order Processing Time
All orders are processed within 1‑2 business days after successful payment confirmation. Business days are Monday‑Saturday, excluding Indian national public holidays. Orders received on holidays, Sundays or after working hours will be processed on the next working business day.
2. Shipping & Dispatch
- We deliver across most serviceable pin‑codes within India. Certain remote locations may not be serviceable for delivery.
- Once your order is dispatched, you will receive an email with tracking number and courier provider details at your registered email address.
- Dispatch timeline: 1‑2 working days from order confirmation.
3. Estimated Delivery Time
- Metro & major cities: 3‑5 business days from dispatch.
- Tier‑2 / Tier‑3 cities & towns: 5‑7 business days from dispatch.
- Remote rural locations: 7‑10 business days from dispatch.
Estimated timelines are indicative only; actual delivery may vary due to courier delays, weather, public holidays, logistics disruptions beyond our control.
4. Shipping Charges
Shipping fees will be displayed on the checkout page before completing your purchase. We may offer free shipping promotional offers from time‑to‑time as announced on the website.
5. Delivery Address
Please verify your complete shipping address, pin‑code, contact mobile number while placing your order. We shall not be liable for non‑delivery or mis‑delivery caused due to incorrect or incomplete address provided by customer. Address modification is only allowed before order is dispatched. Once shipped, address cannot be changed.
6. Undelivered / Returned to Sender
If the courier attempts delivery multiple times and the order remains undelivered (customer unavailable, wrong address, refusal to accept parcel), the consignment will be returned back to our warehouse. Customer will bear both forward and return shipping charges in such case, which will be deducted during refund processing.
7. Damaged / Open Parcel Upon Receipt
If you receive visibly damaged, tampered or opened package at time of delivery: Please refuse to accept the parcel from courier person and raise an email immediately to info@uzionline.in with order number. Once parcel is accepted by you, claims for outer physical damage will not be entertained.
8. Delay in Delivery
In rare cases delivery can get delayed due to logistics issues, natural calamities, festive season rush, transport strike etc. We will try our best to update you; however we are not liable for any indirect losses arising out of delivery delays. You may write to info@uzionline.in with your order ID for status updates.
9. International Shipping
Currently, we ship only within territory of India. We do not deliver products outside India.
10. Contact Us
For all shipping‑related support: Email: info@uzionline.in Please mention your Order Number in subject of your email for faster assistance.