Effective Date: August 2026

For all queries on return, refund or order cancellation please contact us at info@uzionline.in. This policy applies to all orders placed on uzionline.in, governed under Indian Consumer Protection Act, 2019 and E‑Commerce Rules 2020。

1. Order Cancellation

1. You may cancel your order before the product is dispatched from our warehouse. Send cancellation request via email with your Order ID.
2. Once the order has been dispatched, cancellation is not possible. You may initiate return procedure after receiving the parcel.
3. Pre‑paid orders cancelled before dispatch will get full refund.
4. Cash‑on‑Delivery orders can also be cancelled before dispatch; no charges apply.
5. We reserve the right to cancel any order in cases of wrong pricing, out‑of‑stock items, suspected fraudulent transactions. We will notify you over email.

2. Return Eligibility (15‑Days Return Window)

You may apply for return within 15 calendar days from the date of delivery. Products must satisfy all below conditions to be accepted for return:

• Item unused, unworn, unwashed, free of stains, scratches or damage caused by customer.
• All original tags, barcodes, brand packaging, boxes, accessories, free gifts and original invoice must be intact and returned together.
• Return request must be raised by email to info@uzionline.in, attach clear photos / videos of product condition.

Non‑Returnable Items (unless delivered damaged / defective)

• Innerwear, lingerie, socks, swimwear (hygiene reasons)
• Clearance / final sale marked products
• Custom‑made or personalised goods
• Opened beauty & personal‑care products

We reserve right to reject return if product fails our quality inspection after receiving back at warehouse.

3. Valid Return Reasons

We accept returns for:

• Item delivered damaged, broken or tampered
• Manufacturing defect
• Wrong product / size shipped
• Item significantly different from website description

Customer‑remorse returns (you do not like the product, wrong size selected by you) are also allowed within 15‑day window. Reverse shipping charges will be deducted from your refund amount.

4. Return Process

1. Send email to info@uzionline.in, subject: Return Request‑[Your Order ID]. Mention return reason and attach supporting photos.
2. Our team reviews your request within 2‑3 business days and reply with further instructions.
3. Where serviceable, we will arrange reverse pickup from your address. If pickup facility is unavailable at your pin‑code, you need to self‑ship product to our warehouse using a reliable courier, keep tracking record safely.
4. Pack returned item properly to avoid transit damage. Damages occurring during return shipping will be customer’s responsibility.
5. Once our warehouse receives and inspects returned goods, we will proceed with refund or replacement.

5. Refund Terms & Timelines

1. After successful inspection & approval:
   • UPI / Debit Card / Credit Card / Net‑Banking: 5‑7 business days for amount to reflect in your account.
   • Cash‑on‑Delivery orders: Refund processed via bank transfer, provide your bank details to us; processing time 7‑10 business days.
2. Bank processing delays, national holidays are out of our control.
3. For defect / wrong‑item deliveries: full product value refund, original forward shipping charges will also be refunded.
4. For customer‑initiated remorse returns: product price will be refunded minus reverse courier return shipping cost.
5. Refund will be credited back to original payment source only. No store credit by default unless you explicitly agree.

6. Replacement Option

Instead of refund you may opt for product replacement subject to stock availability. If the exact item is out‑of‑stock, we will process full refund for you.

7. Parcel Refusal & Return‑to‑Sender

If you refuse delivery or parcel returns back to us due to customer unavailability, wrong address provided by you: Both forward and return shipping cost will be subtracted from your total refund amount.

8. Damaged parcel at delivery

If parcel arrives visibly damaged or tampered: kindly refuse acceptance from courier agent. Immediately email us with order ID and photos at info@uzionline.in. After you sign‑off and accept parcel, outer‑damage claims will not be entertained.

9. Contact Us

For cancellation, return, refund support: Email: info@uzionline.in Please always mention your Order ID in email subject for faster resolution.